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FAQ
Frequently Asked Questions
What is your shipping Policy?
We ship within Canada and the continental United States, shipments overseas and to AK, HI, YK, NT, NWT will be quoted on a case by case basis. A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit. Average shipping/delivery time is between 2-5 days (once your finished order leaves our facility).
What is your Policy on Returns/Exchanges/Refunds?
Your order may be cancelled and a full refund issued as long as your order has not gone into production. Our production times vary and can commence anywhere from an hour after receiving your order to several days. If you must cancel your order please contact ASAP by email or phone at 250-649-8422.
Has COVID-19 affected your shipping?
As of April 1, production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!
How can I keep up with your new work?
Sign up for Terrill's and/or Kendall's newsletter and follow us on social media.
