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Frequently Asked Questions

 

What is your shipping Policy?

We ship within Canada and the continental United States, shipments overseas and to AK, HI, YK, NT, NWT will be quoted on a case by case basis.  A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit.  Average shipping/delivery time is between 2-5 days (once your finished order leaves our facility).

What is your Policy on Returns/Exchanges/Refunds? 

Your order may be cancelled and a full refund issued as long as your order has not gone into production.  Our production times vary and can commence anywhere from an hour after receiving your order to several days.  If you must cancel your order please contact ASAP by email or phone at 250-649-8422.

Has COVID-19 affected your shipping?

As of April 1, production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!

How can I keep up with your new work?

Sign up for my newsletter and follow me on social media.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Our guarantee is simple. If for any reason you are unhappy with the production quality of the materials used, we will replace or fix it at our cost. This includes defects such as loose canvas, bubbles, scratches, fading or warping. We use a 100% colour calibrated workflow however due to the huge variety of monitors used to view images we cannot guarantee that the colour and density you view on your monitor will exactly match the final print.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All our quality printed products are reproduced to the highest standard in archival standards, hand crafted, and quality inspected. We are sure that you will be thrilled and pleased with your photographic art reproduction.

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